In Episode #3 of the Support Leaders Podcast, we interview Andrew Spittle, Happiness Engineer at Automattic.
We talk about his first experience using WordPress and building a company in college. Then we talk about how Automattic’s support team has grown extensively as a fully remote team. We go into Automattic’s amazing company rule – no internal email, and how that affects the support team.
In this episode, you will learn:
- How Automattic effectively supports a wide variety of different products.
- Why every employee at Automattic starts with 3 weeks in support, and how Andrew’s team makes that possible.
- Why Automattic built their own live chat product and how it enables them to manage live chat for a completely remote team at scale.
- Why Automattic has no internal email and how they manage internal communication.
Andrew’s favorite books: